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Terms

Your privacy is important to us.

  1. We only ask for personal information we truly need. 
  1. We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  1. We don’t store personal information on our servers unless required for the on-going operation of one of our services.
 

Website Visitors

Like most website operators, Explorer Mutagim collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Explorer Mutagim purpose in collecting non-personally identifying information is to better understand how Explorer Mutagim visitors use its website. From time to time, Explorer Mutagim may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Explorer Mutagim also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. IP addresses are used to help diagnose problems with our servers and to administer our website. Explorer Mutagim only discloses IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Explorer Mutagim websites choose to interact with Explorer Mutagim in ways that require Explorer Mutagim to gather personally-identifying information. The amount and type of information that Explorer Mutagim gathers depends on the nature of the interaction. In each case, Explorer Mutagim collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Explorer Mutagim. Explorer Mutagim does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Explorer Mutagim may collect statistics about the behavior of visitors to its websites. However, Explorer Mutagim does not disclose personally-identifying information other than as described below:

Protection of Certain Personally-Identifying Information: Explorer Mutagim discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Explorer Mutagim behalf or to provide services available at Explorer Mutagim websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Explorer Mutagim websites, you consent to the transfer of such information to them. Explorer Mutagim will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Explorer Mutagim discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental requests, or when Explorer Mutagim believes in good faith that disclosure is reasonably necessary to protect the property or rights of Explorer Mutagim, third parties or the public at large. If you have supplied your email address, Explorer Mutagim may occasionally send you marketing emails, solicit your feedback, or just keep you up to date with what’s going on with Explorer Mutagim and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Explorer Mutagim takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information, including the use of SSL encryption and other methods to secure your data.

Cookies

A cookie is a string of information that a website stores on  a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Explorer Mutagim uses cookies to help Explorer Mutagim identify and track visitors, their usage of Explorer Mutagim website, and their website access preferences. Explorer Mutagim visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Explorer-mutagim.com, with the drawback that certain features of Explorer Mutagim website may not function properly without the aid of cookies.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Explorer Mutagim and does not cover the use of cookies by any advertisers.

Comments

Comments and other content submitted to our website are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives. If Explorer Mutagim, or substantially all of its assets were acquired, or in the unlikely event that Explorer Mutagim goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Explorer Mutagim may continue to use your personal information as set forth in this policy.

Personal Data Protection Act (PDPA) Compliance

“Personal Data” is defined under PDPA to mean data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include names, identification numbers, contact information, medical records, photographs and video images.

We will collect your personal data in accordance with the PDPA. We will notify you of the purposes for which your personal data may be collected, used, disclosed and/or processed, as well as obtain your consent for the collection, use, disclosure and/or processing of your personal data for the intended purposes, unless an exception under the law permits us to collect and process your personal data without your consent.

General Data Protection Regulation (GDPR) Compliance

If you are a resident of or are located in the European Economic Area (“EEA”), you may also have certain rights under the General Data Protection Regulation (“GDPR”).  Personal data you provide on any of Explorer Mutagim websites is only collected with your consent and may be transmitted outside of the EEA to Explorer Mutagim (or computer servers maintained for the benefit of Explorer Mutagim) pursuant to that consent. In general, under the GDPR you may:

request access to your personal data

have incomplete or incorrect data corrected

have your personal data deleted

suspend or restrict our use of your personal data, or withdraw your consent

request a copy of your personal data

complain to a supervisory authority if you believe your rights under the GDPR are not being respected

Should you request the deletion of your personal data, Explorer Mutagim will generally do so as soon as practicable, although your right to have your personal data deleted is subject to exceptions, such as, for example, compliance with a legal obligation or for the establishment, exercise or defence of legal claims.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. Contact Explorer Mutagim Privacy Compliance Officer, if you have concerns regarding your personal data, or wish to exercise any of these listed rights. 

Note that, if you are in the EEA, we may transfer your personal data outside of the EEA, including to the United States.  By way of example, this may happen if your personal data is transferred to Explorer Mutagim servers located in a country outside of the EEA. These countries may not have similar data protection laws to the EEA. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If Explorer Mutagim transfers your information outside of the EEA in this way, it will take steps so appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Explorer Mutagim may change its Privacy Policy from time to time, and in Explorer Mutagim sole discretion. Explorer Mutagim encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Cancelling a transaction

Cancellation of a transaction will be made up to 24 hours after the order or shipping the order, after 24 hours or sending the order there is no option to cancel. In case of cancellation of a transaction, a cancellation fee of 10% of the product price or 100 AED will be charged, whichever is lower. Replacement / Return Policy The customer must ensure that the order placed complies with his requirements, including: size and / or model, and only then must an order confirmation and payment be made.
No exchange or return will be given, as the products are ordered to order and tailored to the customer’s needs.
 
Shipping

Explorer Mutagim personal imports are made from abroad by AREMAX shipments from the world’s leading companies/
Order processing time: 1-3 business days. 
Delivery time after order: 7-15 business days, there may be delays in receiving the tracking numbers and / or non receipt of tracking (does not affect the delivery time  Product receipt time after order processing time is 7-30 business days.  
Due to the state of Covid-19 around the world there may be delays while receiving the product.  
And the products receipt times at the moment is between 21-40 business days.  
We undertake to deliver the product within 51 business days if the product does not arrive – the customer will receive a financial credit.  “Business day” – Monday to Thursdays, except for sabbaticals for the whole economy, holidays and days when the banks do not work. Explorer Mutagim will not be responsible for any delay and / or delay in delivery and / or non-delivery, which will be caused as a result of: 
– Force majeure and / or from events beyond the control of the site.
– For reasons related to AREMAX.  
– Closing the economy so that the activity of the site and / or its suppliers and / or service providers will be harmed, for any reason.  

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